​Technical Support Request

You can submit a support request to the Helpdesk if you encounter an issue related to IT matters. Examples include problems with your username’s password not working, issues with email usage, or questions regarding the use of the Microsoft 365 environment.

Remember to visit the it.omnia.fi-website, where you can find instructions for the most common technical issues.

Note: Do not include sensitive information, such as a personal identity code.

Fill the form

Your email address *** Provide the email address where you would like to receive the responses. Primarily use the email address provided by Omnia if you have one.
Subject ** Write the ticket subject.
Problem description ** Please provide your student number or the device's serial number. Remember to describe your issue as accurately as possible.
Omnia campus * Select the location, if your matter is related to a specific Omnia campus. Itätuulenpiha 1, Tapiola Kirkkokatu 16, Espoon keskus Kometajankatu 5, Leppävaara Kuunkehrä 2, Olari Kuusiniemi 10, Viherlaakso Lakelankatu 1, Espoon keskus Lehtimäentie 1, Espoon keskus Martinsillantie 10, Suomenoja Purotie 6, Kirkkonummi Upseerinkatu 1-3, Leppävaara Upseerinkatu 11, Leppävaara This does not relate to a campus.
Room * If necessary, enter the room number or official name, e.g., 'A.3110' or 'Sampola'.

AttachmentsYou can upload a maximum of 2 files, each up to 3MB. Supported files include image, video.

Upload

One or More files could not be uploaded. Retry uploading the files.

×Close

×Close

You’re over the file size limit×Close

OK

File upload limit reached×Close

OK

Unsupported file formats×Close

OK

We use the information you provide solely for processing the ticket. The data will be transferred to Zendek, IT ticketing system (more information in Zendesk's privacy policy (in Finnish))